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Frequently Asked Questions
Everything you need to know about the product and billing
Once a request is submitted, changes may be limited. Please contact support as soon as possible to modify or update your request.
You can order printed color samples, color cards, color books, and printed mockups directly on metallic substrates such as cans. The platform allows you to validate colors on real metal before production.
Requests can be modified or canceled before they enter the production stage. Once printing has started, changes may not be possible due to the physical production process.
Yes. Advanced users can upload and manage bespoke colors, while standard users can select from PantoneLive libraries. Custom color workflows are available through professional access.
Production and delivery timelines depend on the selected service and location, but samples are typically produced and shipped within a few working days after request confirmation.
You can request professional access through the platform. Once approved, you will gain access to advanced tools such as private color repositories, custom color management, and predictive matching features.
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